DEMING'S 14 POINTS

Titles from PBS tape
Otherwise as applied to quality control* *reference Besterfield "Quality Control", Prentice Hall
  1. Constancy of Purpose
      for improvement of product and service
      Innovate and allocate resources to fulfill the long-term needs of the company rather than short-term profitibility.
  2. Adopt a New Philosophy
      Discard the old philosophy of accepting nonconforming products and services
  3. Design Quality In.
      Eliminate dependence on mass inspection for quality control; instead, depend on process control through statistical techniques
  4. Don't Buy on Price Tag Alone
      Reduce the number of multiple-source suppliers.
      Price has no meaning without an integral consideration for quality.
      Encourage suppliers to use statistical process control
  5. Continuous Improvement
      Use statistical techniques to identify the sources of waste-
      system (85%) and local faults (15%)
      strive to constantly reduce this waste
  6. Training for Skills
      Institute more thorough, job related training
  7. Institute Leadership
      Provide leadership with knowledge of statistical methods;
      encourage use of these methods to identify which nonconformities should be investigated for solution.
  8. Drive out fear
      Reduce fear througout the organization by encouraging open, two-way, non-punitive communication.
      The economic loss resulting from fear to ask questions or report trouble is apalling.
  9. Break Down Barriers
      Help reduce waste by encouraging design, research, and salespeople to learn more about the problems of production.
  10. Eliminate Slogans and Targets
      Eliminate the use of goals and slogans to encourage productivity, unless training and management support is also provided.
  11. Eliminate Numerical Quotas
      Closely examine the impact of work standards. Do they consider quality or help anyone do a better job? The often act as an impediment to productivity improvement.
  12. Joy in Work
      Institute rudimentary statistical training on a broad scale.
  13. Continual Education
      Institute a vogorous program for retraining people in new skills, to keep up with changes in materials, methods, product designs and machinery.
  14. Take Action to Accomplish the Transformation
      Create a structure in top management that will push every day for continuous quality improvement.